TrueVoiceDial

Privacy Policy

This Privacy Policy describes how TrueVoiceDial ("we," "us," or "our") collects, uses, and protects information when you use our phone chat line service, accessible via {{Phone Number}} or {{Website URL}} ("the Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you use TrueVoiceDial, we may collect:

  • Voice recordings: greetings and messages you record on the platform
  • Contact information if you voluntarily provide it during account setup or support
  • Payment information if you purchase talk time packages (processed through secure third-party payment processors)
  • Communications with our customer support team

1.2 Automatically Collected Information

When you access the Service, we may automatically collect:

  • Call metadata (duration, time of call, general geographic region)
  • Device type and operating system (for app users)
  • Usage patterns and interaction data to improve the platform
  • IP address (for web access)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the NYCChatLine service
  • Connect you with other callers in the NYC metro area
  • Process payments for talk time packages
  • Respond to customer support inquiries
  • Detect and prevent fraud, abuse, and violations of our Terms of Use
  • Send you service-related communications
  • Analyze aggregate usage trends to improve the platform

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

  • Service Providers: We share data with vetted third-party vendors who assist with payment processing, platform hosting, and customer support, all contractually bound to protect your data.
  • Legal Compliance: We may disclose information if required by law, court order, or government request.
  • Safety: We may disclose information to prevent harm, fraud, or illegal activity.
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

Your personal phone number is never shared with other callers on the platform.

4. Data Retention

We retain voice greetings and messages for as long as you are an active caller. Inactive accounts and their associated recordings may be deleted after 180 days of inactivity. Payment records are retained as required by applicable law.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of certain uses of your information

To exercise any of these rights, contact us at our support line or via our website.

6. Security

We implement industry-standard security measures to protect your information, including encrypted call routing, secure data storage, and regular security audits. No system is 100% secure, and we encourage you to report any suspicious activity immediately.

7. New York State Privacy

If you are a New York State resident, you have specific rights under applicable New York privacy laws. If you are a California resident, you have additional rights under the CCPA. Contact us for more information about exercising these rights.

8. Children`s Privacy

TrueVoiceDial is intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from minors. If we become aware that a minor has used the Service, we will promptly delete their information and terminate their access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on our website with a revised effective date.

10. Contact Us

TrueVoiceDial Privacy Team | {{Phone Number}} | http://staging2.destinydial.com/